Privacy Policy for DispatchInflow
Last Updated: October 11, 2026
1. Introduction
Welcome to DispatchInflow, a service operated by Big Things In Life LLC (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data of our clients and their end-customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (dispatchinflow.com) or use our AI voice receptionist and web infrastructure services.
2. Information We Collect
Client Information: When you sign up for our services, request a pilot, or contact us, we collect your name, business name, email address, phone number, and payment information.
End-User Information (Callers): Through our AI Voice Receptionist service, we collect audio recordings, transcripts of conversations, caller ID (phone numbers), and SMS interaction logs to facilitate booking and triage for our clients.
Website Data: We automatically collect standard analytics data, including IP addresses, browser types, and usage metrics when you interact with our digital properties.
3. How We Use Your Information
We use the collected data to:
Operate, maintain, and provide the AI voice and web services.
Process transactions and manage client billing.
Train, optimize, and improve the AI voice agent’s conversational accuracy for your specific business.
Send administrative notices, technical updates, and security alerts.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with strictly vetted third-party service providers that facilitate our operations (e.g., telecom carriers, AI processing partners like Retell AI, calendar syncing APIs, and payment processors like Stripe). We may also disclose information if required to do so by law or in response to valid requests by public authorities.
5. Data Retention and Security
We implement commercially reasonable technical and organizational measures to secure your data. Call logs, audio recordings, and transcripts are retained only as long as necessary to provide the service and improve accuracy, or as required by our clients’ data retention policies, after which they are securely deleted.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: johnpaul@dispatchinflow.com.